Return Policy

Thank you for choosing air-drone.shop. We hope every customer is satisfied with their home décor purchase. If you are not satisfied with the product you received, you can apply for a return according to the following return policy.

1. Return Period

Customers can submit a return request to air-drone.shop within 30 days of receiving the product.

Please contact us before returning the product and provide your order information so we can confirm the return process.

2. Return Conditions

To protect customer rights, we accept returns under the following circumstances:

The product does not meet your expectations upon receipt;
The product size, style, or color does not match your needs;
The product has quality issues or is damaged during shipping;
The product can be returned even if it has been opened.

Regardless of whether the product packaging has been opened, as long as it meets the return period requirements and the product and accessories are intact, we will assist in processing the return request.

3. Return Process

To return an item, please follow these steps:

Contact us through air-drone.shop customer service;
Provide your order number, purchase information, and reason for return;
Return the item as requested;
We will process your refund after receiving and inspecting the returned item.

Please note: Do not send the item directly without contacting us for confirmation, as this may affect the return processing.

4. Return Address

Address: Room 1805-1, No. 1108 Jimei North Avenue, Software Park Phase III, Xiamen Torch High-tech Zone, Fujian Province

5. Refund Policy

After receiving the returned item and confirming that it meets the refund requirements, we will complete the refund processing within 3-5 business days.

The refund will be returned to the original payment method. The specific arrival time may vary depending on the processing speed of the bank or payment institution.

6. Contact Us

If you need to apply for a return, check your order, or inquire about the refund progress, please contact us using the following methods.

Phone: 18650036547

Email: 814211151@qq.com

Thank you for your support of air-drone.shop. We will continue to provide you with a safe and convenient shopping experience.